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Service Manager (m/f) Nordic based in Gothenburg

The Service Manager (m/f) is responsible for organizing and managing the group of Field Service Engineers in our region Nordic (Norway, Sweden, Denmark, Finland and Baltic countries). He/She has also to represent the group both internally and externally. The group leader will assume field-specific budgetary responsibility, with a separate cost center as the circumstances require, conduct Annual Reviews, and will be involved in Resource and Budgeting Planning. Acting as interface with the customer for escalated service cases and being the main contact to the central service organization in Krailling. The Service Manager will ensure service reports are available in local language and English; the workplace will be in our Swedish office which is based in Gothenburg

Your tasks

Management tasks:

  • Planning and assigning staff capacity, including holiday planning within the group 
  • Setting targets for the current business year and assessing target achievement in the context of annual and semi annual performance reviews 
  • Personnel planning in line with the business unit's annual planning in cooperation with the Regional Manager
  • Drive continuous improvement activities of the relevant service processes in cooperation with the Headquarter
  • Selecting personnel (recruitment) and conducting job interviews as well as employee development
  • Planning of vocational and professional training in coordination with the business unit 
  • Ensuring and implementing all occupational safety measures, risk assessment and method statements, in particular instigation and implementation of instructions
  • Be involved in aligning the service strategy and implementation in the Region with the Regional Director

Customer/Sales support:
  • Support your employees on customer site in escalation cases (delicate situations)
  • Define and develop solutions for customers (preliminary solutions)
  • Pick up customers' service requirements and feed in EOS organization
  • Regularly visit key customers Support manufacturing customer from service side (requirements, consulting)
  • Sales support during the preparation of service offers but also support by selling service contract
  • Ensuring know-how transfer from subsidiary to Headquarters and vice versa

Your profile

  • Bachelor or Master Degree in a related field or equivalent combination of education and experience. 
  • Experience in a similar role including leading teams and technical solutions in an international company
  • Work experience of at least 5 years in the field of complex industrial equipment and with production /machines 
  • You will be expected to travel on an international basis
  • We are looking for someone who takes a solution focused approach, and can lead proactively to ensure the very best outcomes and quality services
  • You have the ability to lead and motivate a team and provide a clear sense of direction to staff
  • This role requires a proactive and highly organised candidate who is experienced in managing conflicting priorities in a fast moving environment
  • Strong analytical as well as verbal and written communications skills in Swedish and English are required

With about 1000 employees in 12 locations worldwide, EOS is the development and production partner of choice for industry in Europe, America and Asia. We aim to extend our technological lead and thus further strengthen our market position. We are looking for dedicated individuals passionate about this technology who will pursue these goals with us and who are able to respond to new challenges flexibly. We offer exciting career prospects and an attractive benefit package.

You are the ideal candidate for our team if you really want to make a difference and strive for personal advancement. Can you use autonomy and a creative environment to make your ideas come true? Then do not hesitate to send your application in English which should state your earliest possible starting date and your salary expectations. If you have any questions, please contact Sabine Walesch.

>>>Apply now!

Open since: September, 19th 2017