EOS Technical Services

We provide expert support in all areas of Additive Manufacturing (AM) with our comprehensive range of services. Our customers profit from efficient manufacturing processes, optimized product quality and increased protection of investments.

Globally active organization with a wide range of services 

  • System installation
  • Maintenance
  • Repairs
  • Spare parts
  • System upgrades
  • Software updates
  • Relocation of systems


Your Benefits

  • Higher system availability due to regular servicing including preventive maintenance service
  • Protection of customer investment due to competent maintenance
  • Increased quality of the manufactured products
  • Reduced response times
  • Direct, competent telephone and remote support
  • Price reductions with regard to hourly rates and spare parts as well as training and application services

Multi-level support concept 

  • Helpdesk and remote support for immediate troubleshooting, eliminating for cases not requiring on-site visits
  • Second-level support specialists take care of specific challenges
  • For very complex issues, R&D engineers are available as third-level support
  • Company-specifically trained, bilingual or multilingual (including English) Field Service Engineers are employed whose theoretical and practical know-how is continually kept up to date


Reliable processes and quality standards

  • Our methodology for preventive and corrective action results from over 25 years of market experience
  • Support and escalation processes are designed for efficient problem solving
  • We collect feedback and implement measures for improvement in regular reviews with customers


Modular, scalable portfolio  for customer-specific requirements

Maintenance: We offer maintenance agreements of varying scope, including a comprehensive maintenance program featuring all preventive measures relating to EOS systems. Customers with their own qualified service personnel can take ownership of regular maintenance activities. In this case, we provide training and support packages

Repair: Our repair options vary in terms of the type of labor and parts included as well as response times. In this way, we address different customer need profiles

Remote support: Problems can be solved by means of telephone support or remote access


EOS Financing Services

Individual needs require individual solutions. We support our customers by offering suitable and flexible financing solutions in many regions.

  • Renting and leasing: Customers can rent or lease innovative EOS manufacturing systems and thus protect their liquidity and exploit tax-related benefits
  • Customized financing solutions:  We support our customers' dynamic business development with individual financial solutions
  • Second-hand systems: We facilitate both sales and procurement of used EOS systems and offer warranties on second-hand systems we supply

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