Ramp up your production
EOS Technical Services & Support
From getting started to sustainable success with additive manufacturing
We always focus on your success. From a certified start in the 3D printing process to qualified system maintenance and globally available support with a convenient service portal which provides you with information around your machine and service tickets 24/7.
Whether you’re just setting up your first 3D printer or you’re facing challenges with additive manufacturing operations: our technical services focus on achieving maximum success for you. Here, you’ll find our entire service portfolio at a glance.
You’ll find the right service package among the various technical services we offer. Our EOS SystemCare Program is tailored to your specific requirements.
Our service portfolio at a glance
Support for all steps of additive manufacturing
Preventive care
Troubleshooting
Original spare parts
myEOS customer portal for EOS services
Ramp up commissioning
Installation
Our experienced specialists will support you in every phase of commissioning or system relocation. We will accompany you during installation and integration into your additive manufacturing center entirely according to your needs.
Certification
We realize additive manufacturing systems can be complex, and in industries like aerospace or medical, you want to ensure your investment is worth it. That’s why we offer support with qualification and certification, for a confident start in 3D printing from the first prototype. With specific know-how for production with additive manufacturing, we can help you implement the right quality management processes tailored to each production part.
What are the benefits for you?
- Accompanied factory acceptance test (FAT) at EOS
- Installation or relocation of your machines by EOS experts
- Installation qualification (IQ) for your EOS systems
If you’re still undecided which 3D printing system may be right for your manufacturing needs, check out the benefits of different machines in our line-up. We offer additive manufacturing equipment for all scopes of production.
Preventive care
Inspection
Ensure that your production is achieving the optimal output. Our experts will review and assess each key component of your EOS system with a special focus on safety and functionality.
Maintenance
Our maintenance management services support value retention and optimize the availability of your system. Regular maintenance with dedicated maintenance records prevents faults and ensures compliance with safety standards.
Calibration
Thanks to streamlined calibration, you can achieve high process stability for your system and therefore the highest levels of product quality. Our service tools combine software and hardware to guarantee maximum overlapping accuracy, especially with multi-laser systems.
What are the benefits for you?
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Regular information about your system status
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Value retention of your systems thanks to regular maintenance
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High-quality assurance with calibration services
Troubleshooting
Personalized problem-solving
Diagnosis
More than 30 years of expertise in developing machines and processes for additive manufacturing helps us rapidly restore your system performance. We are also constantly investing in further developing our quick root cause analysis methods to make them even more efficient for you.
Repairs
With the largest team of service experts in the additive manufacturing industry, we reduce unplanned system downtime to a minimum. Our myEOS customer portal gives you the opportunity to report service incidents to us 24/7.
Remote Service
Increase your uptime through fast system analyses enabled by our TÜV IT-certified, secure EOS remote service solution. Working over an encrypted VPN connection initiated by you, an EOS service expert can be at your side. Try the EOS remote service free of charge during your warranty period!
What are the benefits for you?
- Technical competence, both for services in the field and over the phone
- Remote support for rapid assistance
- Highly qualified EOS specialists
More offers for you
Services and Printers
EOS Printer Service Packages
From flexible full service and maintenance packages to basic care with a system health check. Our service packages are individually tailored to your needs.
EOS Financial Services
For your success with additive Refurbished used systems, flexible leasing and financing models: With our special offers, we enable access to the expansion of your additive manufacturing.
