Information on the EU Data Act

What is the EU Data Act?

The EU Data Act regulates how data generated by connected products is used and made available. Its objective is to ensure transparency and fairness in the handling of machine-generated data.

Where is your data stored?

As a rule, data is stored directly on the relevant machine. Depending on the product and application, certain data may also be stored on servers, for example to enable remote maintenance or analysis.
Hosting location: The Netherlands
Retention periods: 3 years; time-series data (e.g. sensor readings): 3 months

What data is collected?

Our systems generate only technical, non-personal data. This includes in particular:

• Operational, status and maintenance data: e.g. serial numbers, software versions, machine status, error codes, operating hours, sensor readings, consumption data, system and component runtimes, calibration data, log files, and maintenance and error events.
• Component and production data: e.g. individual machine parameters, production times, order data, anonymous quality metrics and images. 

What do we use your data for?

• Maintenance & support: Rapid fault diagnosis, efficient remote maintenance and reduced downtime.
• Quality improvement & innovation: Continuous development of our products and services based on anonymised usage data. 
• Sales and marketing purposes: We use aggregated and anonymised data to provide you with suitable offers tailored to your needs and to align our communications specifically with your requirements. We do not carry out individual profiling, nor do we use personal data without a separate legal basis. 
• Statistical analyses: Aggregated analyses to identify usage patterns and improve the overall system, without allowing conclusions to be drawn about individual customers. 

Specific requirements for the use of data:

EOS uses your data – in particular production and process data – only where an appropriate legal basis exists. This means that data is processed only if you have expressly consented, a contractual agreement is in place or processing is permitted by a statutory obligation. Your data will never be used without your consent or outside the applicable legal framework.

Disclosure to third parties:

We reserve the right to disclose data to third parties where this serves the purpose of quality improvement and innovation. Any disclosure is made solely for the specified purpose, subject to confidentiality and security requirements and, where necessary, in aggregated or anonymised form. We reject requests where trade secrets or IT security would be put at risk.

How can you access your data?

The data is either displayed directly via the graphical user interface (GUI) of the relevant machine or can be accessed via the EOSCONNECT Core interface.

Your benefits:

You benefit from reliable operation, faster service and innovative solutions based on real usage data.

Data protection & security:

• No misuse: Your data will never be used to the detriment of your company. Trade secrets and your market position remain protected.
• Data security: State-of-the-art IT security measures, encrypted transmission (e.g. TLS) and role-based access controls protect your data.
• Transparency: You may obtain information about the stored data at any time and understand how it is used.

Personal data:

If, in exceptional cases, personal data (e.g. user identifiers) is processed, this will be done solely in accordance with the GDPR and only for the intended purpose.

Your rights:

You have the right to access your data, restrict its use or object to its use. Please feel free to contact us – we will provide you with transparent information and work with you in a spirit of partnership.